How do High Reliability Organizations perceive errors?

High Reliability Organizations (HROs) perceive errors as everyday occurrences inherent to human systems. This perspective is fundamental to the philosophy of HROs, which operate in complex and high-risk environments where safety is paramount. Instead of viewing errors as mere failures to be eradicated, HROs recognize that mistakes are a natural part of human behavior and systemic complexities.

By understanding errors as everyday occurrences, HROs foster a culture of learning and improvement. This approach encourages staff to report errors without fear of punishment, paving the way for open discussions on safety issues. It allows organizations to analyze incidents thoroughly, identify root causes, and implement strategies to prevent future errors.

This recognition also emphasizes the importance of designing systems that can absorb errors without catastrophic outcomes, thereby enhancing overall resilience. It promotes a proactive stance on safety rather than a reactive one, focusing on continuous learning and adaptation in the face of inevitable human factors.